Edgard & Cooper

Delivery, returns & order issues

Did you provide the wrong address when making your order? Do you need to update your address?

Who will deliver my order? Which is the carrier service in my country?

My parcel was supposedly delivered, but it was not delivered to me and I cannot find it. No worries, we'll help you resolve it.

Did you receive damaged items? Perhaps the cans or cups are dented or your bag of kibble or treats opened in transit? Here's what to do.

Your order arrived but you didn't receive a product that you ordered? Here's what to do.

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