Your order arrived but an item is damaged?
We're really sorry to hear this happened – it’s definitely not the experience we want you to have! We’re here to make things right, fast!
You just need to contact us making sure to send us :
A photo of the exterior of the box with the label visible
A photo of the interior of the box to verify if the damage occurred due to a packing issue or clumsy handling
Photos of all damaged items
We'll spring into action to ensure you and your four-legged friend are appropriately compensated!