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Items are missing from my order

Your order arrived but you didn't receive a product that you ordered? Here's what to do.

Updated over 7 months ago

Your order arrived but some items are missing?

We're really sorry to hear about this mix-up – it’s definitely not the experience we want you to have! We’re here to make things right, fast!

Just contact our customer service team with the following details:

  • A photo of the outside of the box

  • A photo of the packing slip from inside the box

  • A photo of the products you did receive

  • Your order number (e.g., 101456)

We'll spring into action to ensure you and your furry pal have everything you need!

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