What to do if your parcel is delivered, but you can't find it
You've waited for your parcel until the estimated delivery date has passed, and your furry friend doesn't have their delicious food yet? 🙀
Our delivery partners do their best to get your parcel delivered in two wags of a dog's tail, but it can happen on rare occasion that deliveries are delayed--especially during busy holiday periods or when a region is experiencing traffic disruptions due to strikes.
We suggest the following:
Check the tracking information in case it was taken to a pick-up point
Check with your neighbors or local businesses
Check around the exterior of your home where parcels might be hidden from sight
Still can't find your parcel?
We're sorry to learn that your parcel cannot be found. No worries, the Edgard & Cooper customer support team is here to help!
Contact us and provide the following information, depending on your country
Your order number
The email address for your order
If you're from the following countries, fill out and include the following form as an attachment:
Belgium (French): Déclaration de réception.pdf
Belgium (Dutch): Ontvangersverklaring geadresseerde.pdf
The Netherlands: Ontvangersverklaring geadresseerde.pdf
Other (if your delivery carrier was DHL): Declaration of Non-Receipt English.pdf
If your country is not in this list and you are unsure of your carrier, please contact us and provide a clear and concise explanation of your situation.
Yes, we really need the form to launch a quick investigation. Don't worry, we'll make sure your parcel reaches your doorstep safely.