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Trouble accessing our website? Here's what to do!
Trouble accessing our website? Here's what to do!
Updated over a week ago

If you're experiencing difficulties accessing our website or completing a purchase, we recommend trying the following steps:

Clear your Internet browser cookies

You may need to delete your cookies. Most internet browsers allow you to do this by accessing the 'Tools' or 'History' options.

Google Chrome

  • Open Chrome on your computer.

  • Click on More at the top right corner.

  • Click on More tools > Clear browsing data.

  • Choose a time range. To delete everything, select All time.

  • Check the boxes next to Cookies and other site data and Cached images and files.

  • Click on Clear data.

Apple Safari

  • Go to Safari > Preferences.

  • Click on the Privacy tab.

  • Click on Manage Website Data.

  • Select a website that has stored cookies and click Remove, or click Remove All to delete all cookies.

  • Click Done.

Mozilla Firefox

  • Click on the menu button and select Options.

  • Select the Privacy & Security panel.

  • In the Cookies and Site Data section, click Clear Data.

  • Check the boxes for Cookies and Site Data and Cached Web Content, then click Clear.

Microsoft Edge

  • Open Microsoft Edge and select Settings and more > Settings.

  • Select Privacy, search, and services.

  • Under Clear browsing data, click on Choose what to clear.

  • Select Cookies and other site data and then click Clear.

Restart your Internet browser

After clearing your cookies, close and reopen your browser before revisiting our site. This should resolve any lingering issues.

Try using a different Internet browser

For optimal performance, we recommend using browsers such as Google Chrome, Firefox, Safari, or Microsoft Edge instead of Internet Explorer.

Ensure your operating system is up to date

To enhance compatibility, ensure that your operating system (e.g., Windows, OSX) is running the latest version available.

Contact us for further assistance

If you're still encountering problems, please reach out to our Customer Happiness Team. When contacting us, provide as much detail as possible about the issue, including screenshots of any error messages, the web browser you're using, and any steps you've taken to resolve the issue so far.

We're here to help resolve any issues you may be experiencing with our website.

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