Terms & Conditions
Updated over a week ago

I. Terms and Conditions regarding the 4HP Products

1. Scope of the Terms and Conditions

The present terms and conditions (the “Terms and Conditions”) apply to all contractual relationships entered into between the public limited company 4 HEALTHY PETS NV/SA with registered office at Spinnerijstraat 101/0023, 8500 Kortrijk and registered in the Crossroad Bank for Enterprises under the number 0550.614.263 (including its affiliated companies and subsidiaries hereafter referred to as “4HP”), on the one hand, and the consuming entities (the “Consumer”), on the other hand, irrespective of its legal nature (i.e. natural person, legal entity, grouping of persons) and regardless of their geographical location, and this with respect to the Products of 4HP. Any reference to Products (or Product) is a reference to the pet food products and accessories as displayed on the Website.

The Consumer who has ordered the Products of 4HP through the website: www.edgardcooper.com (the “Website”) or has used the Website in a way that would be compatible with the scope of this Terms and Conditions, has deemed to have read, received and accepted these Terms and Conditions. These Terms and Conditions constitute the contractual framework and therefore form part of the Contractual Relationship between 4HP and its Consumer (“the Contractual Relationship”). Without prejudice to the Terms and Conditions and other stipulations set out on the Website that refer to the mere use of the Website, the Contractual Relationship shall normally start the moment 4HP has agreed on the shipment of an order of Products made by a Consumer.

The Consumer receives, after an order being made through the Website, a confirmation of the order by e-mail. This confirmation is not an acceptance of the order, but merely informative for the Consumer and only applies as confirmation of the receipt of the order by 4HP.

4HP has the right to put any user account(s) on the Website of any Consumer on hold and prevent outgoing deliveries where 4HP become aware or has strong reasons to believe any abuse or unfair treatment of any Consumer in the use of the Website.

4HP reserves the right to refuse orders at its own discretion. 4HP has the right, if it considers this necessary or desirable, to engage third parties for the correct execution of any Contractual Relationship with agreement and to pass on the costs of such engagement to the Consumer.

4HP reserves the right to adjust its Terms and Conditions. If a provision of these Terms and Conditions would be unenforceable or contrary to a provision of mandatory law, this shall not affect the validity and enforceability of the other provisions of these Terms and Conditions. In such a situation, the unenforceable or conflicting provision will be replaced by an enforceable and legally valid provision that is as close as possible to the economic purpose of the original provision.

The Consumer declares to have explicitly taken note of the Terms and Conditions stated below and to accept the contents thereof in full and without reservation. The mere use of the Website or the placing of an order leads to the acceptance of the general conditions described below.

Unless expressly agreed otherwise, in the event of any conflict between the text of these Terms and Conditions and the text of the Consumer terms and conditions (if there would be any), these Terms and Conditions shall always prevail over any Consumer’s terms and conditions (regardless of the form in which they were provided to 4HP). Any agreements between the Consumer and 4HP that deviate from one or more stipulations of these Terms and Conditions will only replace the stipulation or the stipulations from which they deviate, so that the other stipulations remain fully applicable. The English version of this text of these Terms and Conditions will always prevail over this and other translations of these Terms and Conditions.

2. Pricing

All prices mentioned on the Website include VAT. The prices do not include do not include transport costs except when the Consumer order exceed EUR 20,00 (including VAT) and only if the Consumer is located in Belgium, the Netherlands or the Grand Duchy of Luxembourg.

The prices remain fixed and unchanged during the period of validity stated in the acceptance of the order. The prices are subject to fluctuations resulting from circumstances beyond 4HP’s control (for example such as fluctuations in the VAT rate, specific tax-adjustments).

3. Introductory Packages

4HP sometimes provides introductory packages to new Consumer (such as trial boxes for cats and dogs) in case they are new users of the Website with no previous order history. Consumers that are previously registered users do not qualify for such an additional introductory package, unless expressly agreed otherwise. The wording "Previously registered” refers to any combination of: (i) a Consumer with a user account at the Website, (ii) a credit- or debit card, a credit or debit card holder, (iii) a delivery address, (iv) a cardholder address, or (v) a household, who has previously made use of the Website. Such introductory packages are limited to one individual dog and/or one individual cat, unless agreed otherwise. 4HP has the right to refuse or grant such introductory packages to Consumers at its own discretion.

4. The right of withdrawal for the Consumer

If the Consumer is a natural person who does not act in the context of a profession or business, he or she has the right - in accordance with article VI 47 of the Belgian Code on Economic Law (“CEL”) to revoke the Contractual Relationship with 4HP within a withdrawal period of 14 days starting from the day following the day on which the Consumer has received the Products and without stating reasons.

During the 14-days withdrawal period, the Consumer will handle the Products and packaging concerned with utmost care. He or she will only unpack the Product concerned to the extent necessary to assess whether he or she wishes to keep the Product. If the Consumer exercises the right of withdrawal, the Consumer will return the Products concerned with all accessories and - if reasonably possible - in its original condition and packaging to 4HP, in accordance with the reasonable and clear instructions provided for by 4HP. If the Products concerned are food products, only unopened and unaffected packages can be returned. The Consumer can not make use of his right of withdrawal for perishable products that have passed the expiry date.

Before the expiry of this 14-days withdrawal period, the Consumer unequivocally declares 4HP to the extent of his or her decision to withdraw from the Contractual Relationship via the use of the standard form: https://economie.fgov.be/sites/default/files/Files/Ventes/Forms/formulier-voor-herroeping.pdf (in Dutch).

In case of such a withdrawal where the Consumer wishes to return the goods for free, the Consumer has to request a free return label through our Customer Service Department (help@edgardcooper.com) and has to return the products within the withdrawal period of 14 days starting from the day following the day on which the Consumer has received the Products.

If the above conditions are met, the customer is entitled to a refund of the amount paid by the Consumer for the Products. Only if 4HP has made a mistake in the order, the shipping costs of the original order will be refunded. In no other case, the shipping costs of the original order will be refunded by 4HP. It will be refunded from the moment that 4HP has recovered all Products or earlier, if the Consumer proves that he has returned the Products (i.e. a tracking link).

If the return does not meet these conditions above, the Consumer will bear all direct costs (e.g. shipping costs) for the return of the Products. The amount paid by the Consumer for the Products can then only be refunded if a proof of return (i.e. a tracking link) can be presented. Only if 4HP has made a mistake in the order, the shipping costs of the original order will be refunded. In no other case, the shipping costs of the original order will be refunded by 4HP.

If the wrong products are returned (e.g. products that are not ordered through our webshop), even with a return label provided by our Customer Service Department (help@edgardcooper.com), the direct costs for the return are for the Consumer. If only a part of the return contains wrong products and the order has been sent with a return label provided by our Customer Service Department (help@edgardcooper.com), then there are no direct costs for the return for the Consumer. The costs incurred to send the wrong products back to the Consumer are at the expense of the Consumer. If the wrong products are returned, they will not be refunded by 4HP.

The Consumer is liable for the depreciation of the Products resulting from the handling of the products that goes beyond what was necessary to assess the nature, the characteristics and the functioning of the goods.

4HP refunds the Consumer with the same payment method with which the Consumer has performed the original transaction, unless the Consumer and 4HP has explicitly agreed otherwise.

5. Cancellation, suspension and dissolution

If the Consumer, after the withdrawal period, wishes to cancel an order made, and 4HP agrees, 25% of the price (excluding VAT) will be charged as cancellation costs. 4HP reserves the right to claim full compensation for the costs incurred.

4HP has the right to suspend their obligations if:

o the Consumer does not fully fulfill his obligations under the agreement or there is a well-founded suspicion.

o the Consumer dies, goes bankrupt, is subject to insolvency proceedings.

o the Consumer fails to pay an invoice amount or part thereof within the stipulated period.

4HP can dissolve the Contractual Relationship if circumstances occur that are of such a nature that compliance with the Contractual Relationship is impossible or can no longer be demanded according to standards of reasonableness and fairness.

6. Conformity, warranty and indemnity

4HP strives to deliver the best Products as indicated in the order made by the Consumer, which corresponds to a reasonable usability / soundness and all legal / regulatory provisions.

Except in case of intent or serious misconduct or negligence on the part of 4HP, all liability of 4HP for any breach of contract is explicitly excluded. In no event shall 4HP be held liable for indirect losses (such as loss of income, opportunities, …). The overall liability is financially limited to the total amount mentioned on the invoices related to the Products concerned. 4HP does not guarantee the quality of Products that have been damaged deliberately or through negligence of the Consumer, or have not been used in accordance with its instructions. The Consumer is obliged to indemnify 4HP against all third-party claims (including government) and is liable for all costs arising from its negligence.

7. Delivery

The Consumer will clearly announce his place of delivery or that of his representative beforehand and in accordance with the instructions as provided for on the Website. The Consumer is obliged to take delivery of the delivered products at the moment that they are delivered at the delivery location communicated by him or at the moment at which the Products are made available to him in accordance with the Contractual Relationship. All information provided by the Consumer to 4HP, such as the information accompanying the order, is binding.

Delivery of Products takes place as long as stocks last. If the stock is exhausted, 4HP will inform the Consumer. No form of compensation is due for depleted inventory. 4HP will always mention an indicative delivery time taking into account known circumstances. Exceeding this delivery time gives in no case rise to any compensation, penalty or cancellation of the order or the Contractual Relationship.

Unless otherwise agreed, the risk of delivery for complete or partial damage and/or full or partial loss lies with 4HP only until the moment of receipt by the Consumer or his representative. In the event of delivery of incorrect Products, 4HP will bear the Product and transport costs if these incorrect products are returned by the Consumer within the 14-days withdrawal period and are received by 4HP.

8. The payment

Unless agreed otherwise, all payments must be made before the Products are sent out to the Consumer. After prepayment, the Consumer can only invoke his rights. The Consumer has an obligation to immediately notify 4HP when incorrect payment details have been communicated.

Late payment of an invoice will result in all claims of 4HP on the Consumer being immediately due and payable. Any overdue invoice will be automatically and without prior notice of default increased by an interest of 8 per year as well as a flat-rate compensation of 10% of the invoice price with a minimum of EUR 15,00 without excluding the option for 4HP to prove and claim higher damages.

4HP has a retention of title up to the moment of payment by the Consumer of all Products, deliveries, services or activities to be performed under the Contractual Relationship (including all interests and costs).

The Consumer is obliged to provide full cooperation in order to give 4HP the opportunity to return the products to him and to keep the products carefully and sufficiently recognizable as the property of 4HP.

9. Privacy and data protection

By creating a user account, personal data of the Consumer are collected in the customer database of 4 Healthy Pets. The received personal data are only used for internal customer management such as the execution of order. These are not passed on to other organizations for commercial purposes.

Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC is observed by 4 Healthy Pets. Consumers are entitled to information, deletion, correction, opposition and access to their personal data.

10. Applicable law and dispute resolution

The Contractual Relationship is governed by Belgian Law.

Immediately after receipt, the Consumer is obliged to carefully check the Products. A complaint due to defective product must first be communicated to 4HP in a clear, written and clear manner via e-mail (with acknowledgment of receipt) or registered letter. 4HP tries to provide an answer within a period of fifteen working days, counting from the date of receipt of such complaint. If a longer period is required, 4HP will notify the Consumer of a later date. If the Consumer and 4 Healthy Pets do not reach an amicable solution, in case of further dispute, only then the Courts of Kortrijk (Belgium) will, unless a mandatory statutory provision expressly designates another, considered to have full competence.

II. Specific Terms and Conditions of Loyalty Program. Last updated: October 2019

1. Acceptance of Our Terms

By visiting the website and the web shop on that website “www.edgardcooper.com” (the web shop and the website hereafter commonly referred to as the “Website”), and by viewing, accessing or otherwise using any of the services or information created, collected, compiled or submitted to this Website, you agree to be bound by the following terms and conditions of related to the use of the Website (the “Terms”). If you do not want to be bound by our Terms, you should not visit, view or otherwise use the services of the Website. The Terms constitute a legally binding agreement between you, any user of the Website, on the one hand, and Edgard & Cooper on the other hand. Your use of this Website shall constitute your consent with these Terms. Edgard & Cooper may modify these Terms or other policies set forth on the Website from time to time. When we modify these Terms, we will update the “Last Updated” line above, indicating the month and the year of the applicable Terms. The current version of the Terms, being the version of October 2019, is the first version and shall apply until a newer version is released.

2. How the program works, Membership & Eligibility

Via the loyalty program Edgard & Cooper rewards the customers’ loyalty for purchasing Edgard & Cooper’s products by initiating all kind of related commercial actions (the “Program”). For a purchase to qualify under the Program, the customer must be enrolled in the Program and be signed his or her online account at the time of a certain purchase via the Website. The customer enrolled in the Program is able to earn so-called “Belly rubs (or “points”) and to reach certain Program levels by making eligible purchases and/or taking certain other Program actions such as clearly indicated on the Website. Once a customer reaches a certain level in the Program and/or earns a certain number of points, the customer may be eligible for certain benefits and rewards applicable to such level of the Program. Edgard & Cooper is free to change the precise benefits of the Program from time to time and all rewards are offered on a limited basis as stated in the details of the Program and cannot be accumulated with other promotions or actions. Eligible purchases and other opportunities to reach certain Program levels or earn points will be published on the Website or may be published through other media (e.g. in marketing communications, social media, etc.). The specifics to each purchase eligible under the Program shall be published on the Website and these specifics shall supplement these Terms. More information on the certain levels under the Program can be found under the FAQs help.edgardcooper.com

2.1. Eligible customers may only enroll in the Program by visiting the Website and after creating an online Edgard & Cooper account (the “Account”) as specified on the Website. Each customer must be 18 years or older to become eligible for the Program and to subscribe to an Edgard & Cooper Account. All customers with an Account are automatically enrolled in the Program.

2.2. The customer is required to provide his or hers email address and to create a password in order to enroll. The customer may also have the opportunity to provide us with his or her name, mailing address, birth date and mobile phone number, but such information is optional and such information can be used for promotional purposes and mailings. The customer is entitled to update his or her personal information on the Website and in the Account and has the right to delete or/and modify his personal information. By creating an Account on the Website, the customer agrees with these Terms”. Unless otherwise provided for, no actual purchase is required to be enrolled in the Program. A customer holding an Account is referred to as a “Member”.

2.3. Each Account made up in the Program could only be associated with one single email address and one individual customer. In the event of a dispute over ownership of the Account, the customer will be deemed to be the authorized account holder of the email address submitted at the time of enrollment. For purposes of these Terms, the "authorized account holder" is the natural person who is assigned to the submitted email address by an internet provider, online service provider, or other organization (e.g., business, educational institution, etc.) that is responsible for assigning email addresses for the domain associated with the submitted email address. Membership in the Program does not confer any rights or benefits in the program of any other Edgard and Cooper reseller. Our Program only applies to customers of the Edgard and Cooper Website and are no part of any other contractual relationship or does not constitute any other contractual benefits. Rewards in the form of a discount code can therefore only be used on the Website.

3. Earning Belly Rubs and Redeeming Rewards

Earning Belly Rubs Under the Program, you earn so-called “Belly Rubs” (points) by completing “Challenges” and by doing online purchases of Edgard & Cooper products. The Program consists of four “Levels” in which you can complete Challenges. A certain amount of Belly Rubs is needed to complete a certain Level and to progress to the following Level: Level 1: at least 25 Belly Rubs required Level 2: at least 25 Belly Rubs required Level 3: at least 25 Belly Rubs required Level 4: at least 25 Belly Rubs required.

Once a Member completes Level 4, he reaches the so-called “End state”. In the End state, a Member stays in level 4 and can still earn Belly Rubs with each newly placed order. A Member still needs to save up 40 Belly Rubs in order to become entitled to another reward. This process starting in the End state shall be repeated over and over again until further levels are built into the Program.

Redeeming Belly Rubs When a Member completes a level of the Program, he is offered the option to redeem his of hers saved Belly Rubs in the form of a certain reward. There are three reward options: “Redeem a Discount”, “Plant a Tree” or “Donate to Charity”. See articles 4, 5 and 6 below for more information on these rewards. Belly Rubs will expire if there is no Account activity (i.e. if there is no new purchase made or order placed) in a period of twelve months. A Member can choose to pick only one reward each time he or she completes a Level in the Program. Rewards are non-changeable after redemption.

Rewards, benefits and/or points earned through the Program have no cash value, are non-transferable (to third parties or to other platforms), and you have no property rights in or to rewards or other Program benefits. Points credited to your Account will be decreased or reversed, as applicable, if part or all of the purchase is returned or cancelled or if the credit is obtained through fraudulent or other activity that violates these Terms. Edgard & Cooper is not responsible for rewards, benefits and/or points lost or redeemed due to fraudulent activity and is entitled to refuse the granting of any reward in cases of fraud or breach of contract on the customer’s part. The sale, barter, transfer, or assignment of any rewards or benefits offered through the Program, other than by Edgard & Cooper, is expressly prohibited.

If the customer has concerns that a purchase or other activity was not properly assigned to his or hers Account, the customer may contact the Edgard & Cooper Customer Service at help@edgardcooper.com or by messaging Edgard & Cooper via the chat button on our Website and this within a period of 45 days after the date the purchase or order concerned took place and by providing all relevant details and Account information . Edgard & Cooper is not responsible for late notifications about purchases or other Program activities not being credited to an Account.

4. Discounts

Rewards in the form of a Discount are redeemable on your next online purchase with Edgard & Cooper via the Website. You are required to redeem a discount during checkout of a specified order. Discounts are not valid for cash or cash equivalent and cannot be accumulated with other promotions or other contractual benefits offered, unless expressly stated otherwise. No adjustments can be made on previous purchases. A reward in the form of a Discount is non-transferable. Offer subject to change, alteration, or termination by Edgard & Cooper in its sole discretion at any time. Members are able to redeem no more than one Discount per purchase/order. A Discount may be linked to a minimum and/or maximum order value. The order value is the sum of all product values excluding the shipping costs.

5. Plant a Tree

Edgard & Cooper continues to put efforts in reducing its carbon footprint. Rewards in the form of planting a tree are instantly redeemed upon selecting. Edgard & Cooper is committed to plant one tree per redeemed ‘plant a tree’-reward. A reward in the form of a tree is non-transferable, non-changeable. Trees are not valid for cash or cash equivalent. The timing of planting a tree falls under the sole discretion of Edgard & Cooper. Progress and updates can be monitored on the Company Forest page (The Edgard & Cooper Forest). Edgard & Cooper works together with Tree-nation. Tree-Nation allows us to plant trees around the world. We provide you with Tree-Nation’s general information in accordance with Article 10 of Act 34/2002, of 11 July 2002, on information society services and electronic commerce: Owner: Neovee Solutions, S.L. HQ address: Calle Zamora 46, 4º 4ª, 08005 Barcelona, Spain, Tax ID Nº (NIF): B64201965/ E-mail: contactus@tree-nation.com/ Telephone: +34 931620033. Edgard & Cooper is not liable for any delay or non-performance of the rewards due to external circumstances, third parties, force majeure or any change in legislation.

6. Donate to Charity

Edgard & Cooper wants to continue their cooperation with the Dog Care Clinic in Sri Lanka, to support the care of stray dogs. Rewards in the form of a meal are instantly redeemed upon selecting. Edgard & Cooper is committed to donate an extra fee per redeemed ‘Meal’-reward to the Dog Care Clinic in Sri Lanka. Donations are transferred monthly via a one-off donation. Members will be able to check our certificates once received. A reward in the form of a meal is non-transferable, non-changeable. The progress will be monitored on our charity page and is subject to our cooperation with Dog Care Clinic in Sri Lanka.

7. Changes, Termination And/Or Removal from the Program

Edgard & Cooper may, in its sole discretion, alter, limit, or modify the Program rules, regulations, benefits, eligibility for Membership, or any other feature of the Program (including assigning any of its obligations to customers c.q. Members under the Program at any time to another person or entity, without recourse) or may terminate the Program at any time and at its sole discretion, by posting any such changes on the Edgard & Cooper Website or by communicating any changes via the contact details as provided for by the Member via hers or his Account.

Edgard & Cooper reserves the right to exclude individuals, customers from the Program without any motivation. Any abuse of the Program, failure to follow any terms of the Program (including the Terms), Membership inactivity for more than 24 months, any misrepresentation or any conduct detrimental to the interests of Edgard & Cooper could result in to a ban from the Program or could affect eligibility for any further participation in the Program. Membership and Accounts are non-transferable and Membership purchases must be made on behalf of the Member. If Membership is revoked or otherwise cancelled, any points in your account will automatically become void and of no further value.

8. Copyright

All Program design, text, graphics, logos, button icons, images, audio clips, the selection and arrangement thereof, and all proprietary software is property of Edgard & Cooper and falls under the copyright of Edgard & Cooper. The compilation of all Program content is the exclusive property of Edgard & Cooper and protected by international copyright laws. Any use of Program materials - including reproduction, modification, distribution, republishing, transmission, display or performance - without the prior written permission of Edgard & Cooper is strictly prohibited.

9. Term Termination

The contractual relationship between Edgard & Cooper and a customer, any user of the Website, a Member or any other individual contractual party to these Terms may be terminated by Edgard & Cooper without any prior notice at any time, for any reason. These provisions relating to copyrights, trademark, disclaimer, limitation of liability, indemnification and miscellaneous, shall survive any termination of the contractual relationship. The overall liability of Edgard & Cooper under the Terms of the Program is limited to EUR 250,00. Edgard & Cooper shall only be liable for serious shortcoming, fraud of willful conduct and shall never be liable for indirect damages or consequential losses.

10. Notice

Edgard & Cooper may deliver any notice to the customer, user or Member by means of e-mail, a general notice on the Website, or by other reliable method to the address provided to Edgard & Cooper.

11. Use of the Website

Harassment in any manner or form on the Website, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden and shall be prosecuted. Impersonation of others, including Edgard & Cooper or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited and shall be prosecuted. A user of the Website may not upload to, distribute, or otherwise publish through the Website any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization. Edgard & Cooper reserves all right to seek any indemnification as it sees fit in case a user violates this provision.

12. Third-Party Links

In an attempt to provide increased value to our visitors Edgard & Cooper may link to sites operated by third parties. However, even if the third party is affiliated with Edgard & Cooper, Edgard & Cooper has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Edgard & Cooper. and cannot be held liable for any transmission following the use of such links. These linked sites are only for the visitor’s convenience and therefore the visitor may access them at his or her own risk. Nonetheless, Edgard & Cooper seeks to always protect the integrity of its Web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work). Irregularities can be reported by using the following email address: help@edgardcooper.com.

III. Terms and Conditions of Subscription Program. Last updated: April 2019

By checking "Subscribe and save 5%" you agree to accept these terms and conditions ("Terms") for our subscription ordering program. The Terms constitute the entire agreement between you and 4Healthy Pets NV. Please note that your use of the edgardcooper.com website is also governed by our Terms of Use and Privacy Policy as well as all other applicable terms, conditions, limitations and requirements on the edgardcooper.com website, all of which (as changed over time) are incorporated into these Terms. By placing an order and enrolling in our subscription program, you accept these terms, conditions, limitations and requirements. Please read these Terms carefully.


When you purchase product(s) on edgardcooper.com and enroll in our subscription program, you are signing up for continuous shipments of such products and may select how often you would like your product(s) shipped to you. You may change your periodic delivery schedule at any time (including on a one-time basis), as well as your shipping address, payment method, and products included in the program. Additionally you will save 5% on our default product prices

Edgard & Cooper reserves the right to change the subscription benefits at any time in its sole discretion, including discount amounts and eligibility used to determine discount amounts; provided, however, Edgard & Cooper will not change the price of your next shipment once you have authorized an order as set forth in these Terms. Some of the offer details may change as you receive deliveries over time (for example, price, taxes, availability, shipping charges). Subscriptions are good while supplies last.

Notifications; Automatic Order Creation; Order Changes or Cancellation

When you place your initial order for a product and enroll in our subscription program, you will receive a notice that your subscription has been created and your first order will be processed. Your first order will be processed immediately, and your selected payment method will be charged at the time the order is placed. Your subscription will thereafter automatically create a new order according to your chosen shipping schedule, until you cancel.

For subsequent orders of products included in our subscription program, up to 9 days prior to the shipment date of your next order, you will receive a pre-shipment email notification reminding you of your upcoming shipment. You can edit or cancel your order up until 7 days before your next shipment date. If you do not cancel the order 7 days before your next shipment date, your order will be authorized, and a payment authorization hold will be placed on the payment method used to create your subscription or updated payment method you may provide. You will see a pending charge during this time as we prepare your order. There is no need to call or update any information online when you see this pending charge.

Payment Authorizations and Charges

When you sign up for continuous shipments on our Subscription program, you will be required to expressly agree to permit us to charge your chosen payment method on a recurring basis, as well as the amount of the charge, which amount shall be set as described below. Edgard & Cooper will submit periodic charges (e.g. monthly) to your chosen payment method without further authorization from you, until you provide prior notice at any time that you wish to cancel or to change your payment method. 7 days prior to your designated ship date, your order will be authorized, and a payment authorization hold will be placed on your chosen payment method. Once your order is processed, your payment method will be charged for the authorized amount. For clarification purposes only, a payment authorization hold is not an actual charge, i.e, if an authorization hold is placed for $49 on January 1 and your payment method is charged $49 on January 2 when your order is shipped, you will only see one actual charge on your payment method on January 2 for $49. An authorization hold may impact the amount of remaining credit available to you under your chosen payment method.

Payment; Renewal; Cancellation

The charge for each Subscription order shipment will be billed to the payment method used to create your subscription or as otherwise directed by you. If we are unable to complete your Subscription order with the payment method you used to create your subscription, we will notify you and give you the opportunity to add another payment method in your account and to charge the payment method for your Subscription order.

Your subscription will remain in effect until it is cancelled. You can cancel at any time via My Subscription which can be found in Your Account.

Agreement Changes

We may, in our sole discretion, change these Terms, (including all applicable terms, conditions, limitations and requirements on the edgardcooper.com website), without notice to you. If any change to these terms is found invalid, void, or for any reason unenforceable, that change is severable and does not affect the validity and enforceability of any remaining changes or conditions. Your continued participation after we change these terms constitutes your acceptance of the changes. if you do not agree to any changes, you must cancel your subscriptions.

Additional Terms

We may, in our sole discretion, terminate your subscriptions at any time without notice. If we do so, you will only be charged for orders that have been shipped to you. Your participation in the Subscription program is personal to you, and you may not assign or transfer your Subscription or any of the benefits to any third party without our authorization.

This website is property of 4 HEALTHY PETS NV.

Contact details

Spinnerijstraat 101/0023,
8500 Kortrijk

Tel: +32 2 313 32 32
E-mail: hello@edgardcooper.com

VAT number: BE 0550 614 263

By entering and using this website, you explicitly agree to the following general conditions:

IV. Privacy policy

4 HEALTHY PETS NV, the responsible party for the processing, commits to protecting the privacy of your personal data to our best abilities, through technical safety instructions and a proper safety policy for our employees.

Although most information on this web site is available without entering personal data, there is a possibility that the user will be asked to give personal information. This information will only be used for purposes that are strictly related to the services of 4 HEALTHY PETS NV. The user has the right to object at any time, without charge and on demand, to the use of his personal data for direct marketing purposes. Therefore he needs to address 4 HEALTHY PETS NV, Spinnerijstraat 101/0023, 8500 Kortrijk, Belgium or hello@edgardcooper.com.

Your personal information will never be passed on to third parties.

The user has the legal right to inspect and even rectify his personal data. If you prove your identity (a copy of your ID) you can send a written, dated and signed application to 4 HEALTHY PETS NV, Spinnerijstraat 101/0023, 8500 Kortrijk or hello@edgardcooper.com in order to receive a free, written statement of your personal data. If necessary, you can also ask to correct the data which are incorrect, uncomplete or not definitely.

The use of “cookies”

During a visit to the web site, cookies might be saved to your computer’s hard drive, with the sole purpose of adjusting our site to the needs of the returning visitor. The small files or cookies aren’t used to check on the navigating behavour of our visitors on other web sites.

Web browsers such as Internet Explorer® or Netscape Navigator® allow you to block the use of cookies. This way, you’ll receive a warning when a cookie is being installed. You can also let cookies be deleted from your hard drive afterwards. Just consult the help function of your web browser.

Google Analytics

This web site uses Google Analytics, a web analysing service which is provided by Google Inc. (“Google”). Google Analytics uses cookies to help the web site to analyse how visitors use the site. The information about your use of the website (including your IP address) generated by this cookie is being transferred to Google, who save it on their servers in the United States. Google uses this information to keep track on how you use the web site, make reports about the web site activity for web site exploiters and offer other services related to web site activity and internet use. Google is allowed to provide this information to a third party when Google is legally obliged to do so, or when this third party processes the information on behalf of Google. Google will not combine your IP address with other information it possesses. You can block the use of cookies by choosing the appopriate settings in your browser. In that case, we need to point out to you that you will probably not be able to use all the possibilities of this web site. By visiting this web site, you give permission for your information to be processed by Google in the way and for the purposes as described above.

Intellectual property rights

The contents of this Website, including the trademarks, logos, drawnings, data, product or company names, texts, images etc are protected by the intellectual property rights and belong to 4 HEALTHY PETS NV or entitled third parties.

Restriction of liability

The information on this web site is of general nature. The information is not adjusted to personal or specific circumstances and can not be considered to be a personal, professional or juridical advice for the user. If you need a specific or personal advice, you can always contact 4 HEALTHY PETS NV.

4 HEALTHY PETS NV puts great effort into making sure that the information presented on this web site is complete, correct, accurate and updated. Despite this effort, errors might occur in the presented information. If the given information should contain errors or if certain info is not available on the site, 4 HEALTHY PETS NV will do the biggest possible effort to rectify this as soon as possible. However, 4 HEALTHY PETS NV can not be held responsible for direct or indirect damage resulting from the use of the information on this web site. If you should come across any inaccurancies in the information presented on this website, you can contact the webmaster.

The contents of this web site (including links) can be modified, adjusted or completed at any given time without announcement or notification. 4 HEALTHY PETS NV does not give guarantees about the functioning of the web site and can not be held responsible in any kind of way for a malfunction or temporarily (un)availability of the web site, or for any kind of damage, direct or indirect, resulting from the access or the use of the web site.

4 HEALTHY PETS NV can not be, in any case or regarding anyone, in a direct or indirect particular or any other kind of way be held responsible for damage resulting from the use of this web site or another one, including from links or hyperlinks, including, without restriction, all losses, work interruptions, damaging of software or other data on the computer system, equipment, software or other properties of the user.

The web site might contain hyperlinks to web sites or pages of third parties or partners, or can indirectly refer to them. By placing links to web sites or pages we do not implicate in any way that we implicitly approve of its contents.

4 HEALTHY PETS NV declares explicitly that we do not have supervision on the contents or any other features of these web sites and that we can not be held responsible in any case for their contents or features or for any kind of damage by using them.

Applicable law and authorized courts

The Belgian laws apply to this Website. In case of a conflict, only the courts of the jurisdiction of Belgium, Kortrijk (Courtray) are authorized.

Right of withdrawal

Individual clients (consumers) have the right to cancel within 14 days. A consumer is a natural person who does a legal transaction that is not linked to a commercial or self-employed, professional activity. The following regulations apply to the annulment and the exceptions of the right of withdrawal. If clients have any questions concerning annulment, they can contact us via hello@edgardcooper.com

Did this answer your question?