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My loyalty points weren't added to my account
My loyalty points weren't added to my account

What to do if your loyalty points do not appear in your account after you completed a challenge or placed an order.

Updated over 6 months ago

If you've completed a challenge or made a purchase but haven't yet seen the loyalty points (otherwise known as Belly Rubs) in your account, don’t worry. Sometimes there's a slight delay in processing points, but rest assured, your well-deserved reward will appear soon!

We suggest the following steps:

  • Refresh Your Internet Browser: do this while on the Loyalty page of your account.

  • Check Back Later: return to the Loyalty page in about an hour.

  • Re-login: log out and then back into your account to refresh the data.

If these steps don’t resolve the issue, please contact our support team. We’re here to assist you!

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